My Deposits – protecting your deposit

What is deposit protection?

All landlords and agents who take deposits in England and Wales under an Assured Shorthold Tenancy (AST) agreement must protect your deposit in an authorised deposit protection scheme within 14 days.

Who is mydeposits?

mydeposits is one of three government-authorised deposit protection schemes.
Roper James Investments Limited joined the scheme and pay a deposit protection fee to protect your deposit. This fee enables them to hold your deposit for the duration of your stay, and then return the agreed amount to you when you move out.
If you are unhappy with the amount of the deposit offered to you at the end of your stay by Roper James Investments Limited then you can raise a formal dispute to reclaim it. The law states the deposit remains your money regardless of the fact that you have handed it to Roper James Investments Limited. They must provide evidence stating why they are entitled to keep any of your deposit.

Getting your deposit back

The good news is that 99% of all deposits protected with mydeposits are returned to the tenant at the end of their stay without a problem. This is due to the fact that you can chat directly with Roper James Investments Ltd about its return and resolve your issues without needing to involve us.

In the unlikely event of you being unable to agree over the amount to be returned, you can use the mydeposits Alternative Dispute Resolution (ADR) service. Its completely free and uses impartial and professional adjudicators. It’s also cheaper and quicker than using the court. We’ve already resolved over 14,000 disputes since April 2007, and our dispute resolution service was shortlisted for an award in December 2010.

You can raise a dispute if you and Roper James Investments Limited cannot agree over how much deposit should be

You can also check if your deposit has been protected with mydeposits using our simple deposit checker.
Or check on a current dispute’s. If you want to find and use a mydeposits letting agent member then search for one in your local area. You can visit My Deposits for more information.

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